Austin Lawrence Group | SaaS Marketing Success Blog

Hiring an Agency? Read This Before You Regret It (Again)

Written by Jason Myers | Apr 4, 2025 5:00:00 PM

You’ve got a number to hit.

Growth targets that feel like a moving finish line—and a clock that keeps ticking.

You’ve got gaps—strategic ones, executional ones—and no one on the bench to fill them. You need to scale quickly, and there’s no time to build the perfect team.

If you want to scale now—not three quarters from now—you need leverage. Smart thinking. Fast execution. Senior-level muscle.

The right agency can give you that. The wrong one will just slow you down.

So, how do you tell the difference?

Let’s break down what agency fit really means, how to evaluate them, and how to avoid wasting another quarter on the wrong partner.

Agencies Aren’t a Shortcut—They’re a System

A good agency isn’t there to save you money. They’re there to save you time, inject clarity, and move faster than your internal team ever could.

They’re not a shortcut. They’re a system. But only if you’re ready to use it.

Too often, companies want the outcomes of agency work without doing the work to enable it:

  • They say they want bold strategy, then nitpick headlines to death
  • They want speed, but layer on five rounds of internal sign-off
  • They want leverage, but won’t fund the resources needed to drive real growth

When that happens, it’s not that the agency broke. It’s that the environment wasn’t built to support performance.

Here’s a quick gut check:

  • Are you investing in outcomes—or just trying to tick the marketing box?
  • Can your internal team move at the speed of experienced operators?
  • Do you believe marketing is a growth engine—or just window dressing?

Because if that clarity’s missing, the agency isn’t the issue. Alignment is.

And when the foundation is in place?

That’s when real acceleration happens.

Mediocre Costs More Than You Think

One company came to us under pressure. Two months until a major trade show. They needed sharper messaging, better design, and a clearer story. Something that would actually stand out.

We gave them a free messaging review—direction, clarity, and a strong USP built around their customer’s pain. They loved it.

But as the deadline crept closer, they got nervous. And defaulted to the contractor who had “done their booth before.”

Familiar. Safe. Predictable. And predictably ineffective.

They met the deadline. But they missed the moment.

That’s the thing about “fine.” It doesn’t break through. And it definitely doesn’t scale.

Mediocre is expensive.

  • It clogs your pipeline with weak leads
  • It wastes impressions that should’ve turned into conversations
  • It pushes prospects toward competitors who tell a better story
  • It leaves your sales team trying to sell from slides that don’t resonate

It’s why so many SaaS websites underperform. Buyers arrive with a problem, but leave confused or unimpressed.

They don’t stick around to figure it out. They just bounce.

Not because your product isn’t good. Because your story didn’t connect.

The Agency Advantage, In Action

One client brought us in to advise on messaging and advertising. But once we dug in, something didn’t add up.

Their paid media performance was off—they were generating way too many unqualified leads.

Turns out, their in-house media buyer was in over his head. He was wasting nearly $400K a year in mismanaged spend.

And the worst part?

He’d been covering his tracks just well enough to avoid suspicion.

We spotted it quickly because we knew where to look. We flagged it, fixed it, and put them on a path to better returns—immediately.

That’s what an experienced agency brings: pattern recognition, outside perspective, and the ability to move fast when you need it most.

You’re not hiring help. You’re hiring clarity, speed, and accountability.

How to Choose the Right Agency (And Actually Set Them Up to Win)

Hiring an agency should feel like leverage. But that only happens when you pick the right one—and partner the right way.

Here’s how to stack the deck in your favor:

1. Don’t Judge the Pitch—Judge the Pressure Test

Everyone looks good in a deck. The real test? How they think under pressure. Run a working session, give them ambiguity, and watch how they approach the problem. That’s what you’re really buying.

2. Look for Challenger Thinking, Not Agreement

If they’re nodding at everything you say, they’re not thinking hard enough. Great agencies challenge assumptions, call out the fluff, and aren’t afraid to push you when it matters.

3. Evaluate the Questions They Ask

Are they focused on your buyer? Your sales motion? What’s not working now? Or are they just showing off work from a different client in a different industry?

Curiosity is the giveaway. Look for it.

4. Know Your Role

Hiring an agency isn’t outsourcing. It’s partnering. Be ready to brief well. Respond fast. Share data. Share sales calls. Give them access to what’s real—so they’re solving your problem, not a hypothetical one.

✅ If You’re Going to Hire an Agency, Make It Count

Let’s be real: there’s risk in hiring any agency. But there’s far more risk in spinning your wheels for another quarter with messaging that doesn’t land and marketing that doesn’t sell.

You don’t need another vendor. You need a partner—one who’ll challenge you, sharpen your narrative, and move fast.

And that only works when the fit is right.

Start with a messaging review. No fluff. No hard sell. Just a fast way to see if there’s signal here—before either of us wastes a minute.

👉 Book your messaging review

⚠️ Not Ready Yet? Here’s What to Fix First

Maybe this article’s making you sweat a little. That’s not a bad thing.

If you’re realizing you're not quite agency-ready—yet—here’s what to work on before you jump in:

  • Get leadership aligned on what success looks like
  • Decide who owns marketing decisions and approvals
  • Clarify your ICP and value props (what do you solve, and for who?)
  • Audit your current messaging, sales content, and buyer journey

Dial these in, and you’ll get way more out of any agency partnership when the time is right.